Ensure your business
continuity

Subscription Terms & Conditions

1. Service: 5G Business Wireless Internet

2. These packages provide internet services only

3. The duration of the subscription contract for fixed wireless access packages (12 months) starting from the date of activating the service

4. . The customer's invoice is issued monthly on the 28th of the Gregorian month

5. Payment package options (SADAD service – Wired Transfer)

6. The sim cards are activated and authenticated through Salam Company

7. Salam's 5G infrastructure is used to provide fixed wireless access services

8. The company is committed to all its provisions in the consumer protection document issued by the Communications Commission (CITC)

9. The services provided by Salam are provided in accordance with the terms and conditions announced by the Communications Commission, which are known as organizations to protect the rights of users of communications and information technology services

10. Services Provided: According to the scope of work presented in the customer's technical offer

11. The amount of data is unlimited and does not subject to the fair usage policy

12. The customer has the right to try the service for free for two working days from the date of subscription. In the absence of 5G coverage, the paid amounts will be refunded without any obligation on the customer

13. Prices are VAT inclusive

14. Activation of the service is limited to the customer nearest Salam 5G base station (sim-lock)

15. The company is committed to what was stated in the Authority’s Resolution No. 457, especially the seventh paragraph related to the technical and regulatory requirements determined by the Authority, including the use of a set of IP addresses assigned to the devices used through this package

16. Before starting the service subscription, the customer will be clarified about the 5G coverage areas and the quality of the service

17. The customer has the right to relocate and transfer the service which is subject to coverage feasibility

18. The service provider has the right to lock the devices during the commitment period.

19. The service provider has the right to retain back the devices after the end of the contract or in case of early termination.

* Penal conditions:

* Installation cost is 3,572 riyals

* The client gets free installation when committing to a one-year contract

* In case of early termination, the customer pays the remaining amount of installation fees divided by the remaining months, 256 riyals per month, calculated on the remaining months of the contract