Salam support services are provided through multiple departments within Salam operations this support group is committed to deliver high quality customer service and technical solutions for Salam customers. To ensure quality support provided, Salam support team provides Salam Customers with this Standard Support Procedure (SSP) outlining specific services and responsibilities related to the support of Salam services.
Salam Network Operations Center and technical support staff offer customers individualized support for their business-critical solutions and provide network monitoring 24 hours a day and 365 days a year.
On call 24x7x365
Salam was the 1st service provider in the Kingdom to offer SLA with full commitment about the following:
Ensuring 99.99% network availability