Complaint Processing Procedures

How it works!

• All Salam customers (individual or business sectors) are able to file a complaint about the services provided to them.
• Filing complaints are available through the below channels:

• Contact customer service at 8005000000
• Fill in the complaint form at salam.sa/en/support/complaints
• Instant Messaging via the company's website
• Visit a branch of the company
• Communication through social networking sites

• After submitting the complaint, the customer will be informed that a complaint is filed and will receive a reference number through a text message or e-mail with the expected time to solve the complaint.
• The estimated time to solve all complaints will not exceed five days.
• If the complaint is not solved within five days, the Company will inform the customer by text message or e-mail with the reason of delay and provide another time to solve the complaint.