Complaint Processing Procedures

How it works!

  • All Salam customers (individual or business sectors) are able to file a complaint about the services provided to them.
  • Filing complaints are available through the below channels:
  • Contact customer service at 8005000000
  • Fill in the complaint form at
  • Instant Messaging via the company's website
  • Visit a branch of the company
  • Communication through social networking sites
  • After submitting the complaint, the customer will be informed that a complaint is filed and will receive a reference number through a text message or e-mail with the expected time to solve the complaint.
  • The estimated time to solve all complaints will not exceed five days.
  • If the complaint is not solved within five days, the Company will inform the customer by text message or e-mail with the reason of delay and provide another time to solve the complaint.

Salam سلام

We have updated our privacy policy to enhance user privacy click here to see the update..