FAQ

Vouchers Offer - FAQs

New customers will be given a shopping vouchers during the offer period. The offer is for all new customers/subscribers to postpaid packages and prepaid packages.

  • 100 Mbps package: Customer will get a 200 riyals voucher for free.
  • 240 Mbps package: Customer will get a 300 riyals voucher for free.
  • 500 Mbps package: Customer will get a 400 riyals voucher for free.
  • 1000 Mbps package: Customer will get a 500 riyals voucher for free.

All areas

All new customers

No, existing customers will not get this offer and whoever cancels his/her subscription and then re-subscribes will get the package without the promotional offer.

No, this offer is only for new customers.

The customer will receive an SMS after activating the service which states that he/she is entitled to a free code, customer can use the code during one month from date of receiving the code. To obtain the code, the customer must click on the link found in the SMS and enter the password he will receive. Once this is done, the customer will receive the voucher number.

The promotional offer will expire on 10 May 2022

After the customer receives the voucher, he/she installs the YouGotaGift App and then applies the following steps:

  • Download the YouGotaGift.com application from Play store/App store, Install and register with your email address.
  • Go to Gift Wallet and upload the gift code onto the application.
  • Select the gift card on the wallet and choose "Spend this eGift card",
  • Choose a retailer of your choice.
  • Select an amount to spend at store and click "Create Gift"
  • Present the retailer specific voucher at the store/online for redemption.

If the router is not working due to manufacturing defect or fault, Salam will replace the router with a new one free of charge.

If you damaged your router, you will have to pay 660 SAR to replace it with a new one.

Step 1 – Visit Your Device App Store and type in ( You get a Gift ) & download the app

Step 2 – open the application and click on My Account

Step 3 – Press on Member login or Sign up

Step 4 – Select How would you like to create your account

Step 5 – click on your My Wallet

Step 6 – Press on upload eGift card

Step 7 – Select Enter eGift Code

Step 8 – enter the code received VIA SMS from Salam

Step 9 – once done Click on upload

Step 10 – enter the OTP received VIA email

Step 11 – the Voucher amount will be showed on your Happy Card

Step 12 – Select the store you wish to gift or purchase from

Step 13 – confirm the terms & conditions

Step 14 – Select the store you wish to gift or purchase from

Step 15 – the voucher will be created and available for your use at the store desired

To prevent fraud, don’t comply with anyone’s request to share your verification codes via SMS or calls.

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