Terms & Conditions

Subscription Terms & Conditions


The following words and abbreviations shall have the meanings assigned below, unless the context requires otherwise:

“Agreement” shall mean this agreement including any referenced documents and applicable CST Terms of Service.
“CST” means the Communication Information Technology Commission in the Kingdom of Saudi Arabia.
“Salam or Company" means Integrated Telecom Company Ltd.
“Equipment” shall mean the equipment required to receive, access and operate the Service(s).
“Service(s)” means services provided by Salam to the Subscriber in accordance with the Subscription Agreement Form.
“Subscriber” shall mean the individual, a corporation, or a legal entity who incurs usage charges for the Service.
“Subscription Period” shall mean the period the Subscriber agreed to procure the Service described in the Subscription Agreement Form.
“Subscription Agreement Form” means the Subscriber’s request to avail Services and an acceptance of the charges stipulated therein in accordance with this Agreement.


Service(s) provided by Salam under this Agreement will be governed by CST Protection of Telecommunication and Information Technology User’s Rights, Regulations and Terms of Services July 2020 G(available here) (approved by CST decision No. (423/1441) dated 27/12/1441 correspondent to 16/08/2020G and this Agreement respectively.


The term of this Agreement shall be one year equivalent to the Subscription Period selected by the Subscriber in the Subscription Agreement Form (the “Initial Term”) which shall commence on the service activation date. This Agreement term shall renew automatically for an equal period as the Initial Term (each a “Renewal Term”) unless terminated in accordance with the terms of this Agreement.


4.1. Salam use the DHCP (Dynamic Host Configuration Protocol) that enables to automatically assign an IP address for the Service.
4.2. Title and intellectual property rights to the Service are owned by Salam, its agents, suppliers, affiliates or their licensors or otherwise by the owners of such material are protected by copyright laws and treaties.
4.3. Subscriber shall not resell, share, or distribute the Service or any portion thereof to any third party without the prior express written consent of Salam as this Service is offered to serve one residential unit.
4.4. The Subscriber has the right to obtain a copy of this Agreement.
4.5. The Subscriber shall be responsible for the accuracy of the data and information provided to Salam and shall notify the Salam about any change thereto.
4.6. Salam shall supply the procured Services to the Subscriber a) after the fulfillment of subscription conditions and b) subject to availability of i) Salam network resources; ii) required facilities at Subscriber site.
4.7. The Subscriber shall be responsible for protecting the devices provided by Salam against viruses or damages that may affect the device performance. In case the device fails due to misuse or negligence of the Subscriber, the Subscriber agrees to pay an amount equivalent to the value of cost of repair or replacement.

4.8. Salam shall ensure a minimum download speed of a fixed broadband service over optical fiber is not less than 70% of the download speed specified in the Subscription Agreement Form.
4.9. The postpaid subscriber gets a free Salam landline number as bundle with all FTTH speed packages
4.10. The Subscriber agrees to provide Salam with any information that it requires for establishing and/or auditing and/or administering the Subscriber’s accounts and facilities therewith and authorize it to obtain and collect any information as it deems necessary or in need regarding the Subscriber’s accounts and facilities therewith, from the Saudi Credit Bureau (SIMAH) and to disclose and share (inclusive of data pooling) that information to the said company (SIMAH) or to any other agency approved by Saudi Arabian Monetary Agency (SAMA). Salam shall use Absher Verification service to validate Subscriber authenticity.

Subscription Package

Download Speed

Upload Speed

300 Mbps

Up to 300 Mbps

Up to 100 Mbps

500 Mbps (streaming)

Up to 500 Mbps

Up to 125 Mbps

500 Mbps (gaming)

Up to 500 Mbps

Up to 200 Mbps

1000 Mbps

Up to 1000 Mbps

Up to 300 Mbps


5.1. Subscriber agrees to pay all charges and fees associated with the use of the Service(s) as specified in the Subscription Agreement Form.
5.2. For postpaid packages: Subscriber agrees to pay one month subscription fee as a deposit prior to service activation which shall be a) refunded to the Subscriber at the end of the Initial Term; or b) set off against fees payable for the last subscription month of the Initial Term. Subject deposit amount shall not be refunded in the event Subscriber terminate this Agreement prior to the completion of the Initial Term
5.3. The Subscriber shall pay the value of the devices/modem and installation expenses for the subscribed Service to Salam either a) in monthly installments or b) as lump sum value based on the type of Service unless such costs are included in the Subscription Agreement Form as part of a promotion.
5.4. Salam may announce special pricing offers with lower subscription rates and such rates may or may not apply to this Agreement
5.5. If the Subscriber opt-in for credit card auto payment mandate service, Subscriber’s designated credit card shall be automatically charged each time when the subscription fees are due for the subscribed Services.
5.6. In case of cancellation of the credit card assigned under auto payment mandate, at least thirty (30) days prior to such cancellation, the Subscriber must call Salam customer call center (Tel:8005000788) or inform in writing at the nearest Salam office and provide an alternate payment method acceptable to Salam.


6.1. Salam may suspend or terminate this Agreement, if the Subscriber fails to comply with any term of this Agreement or due to non-payment of the fees by the Subscriber or if requested by CST.
6.2. Subscriber’s request for any of the below listed services which could be availed by calling Salam contact center or by visiting an Salam office shall be subject to the payment of the applicable fees stated therein.


Request type

Penalty / Fees  SR*


Relocation (subject to availability of network resources)

707.25 (to be deducted from next invoice)


Suspension (maximum of 12 months)****

 57.5 per month (as per Subscriber request)






Post-paid Packages: early Service termination penalty prior to completion of the Initial Term

192.62 for each remaining month of the Subscription Period if Orbit TV is included **

149.5 for each remaining month of the Subscription Period if Orbit TV is not included ***

Pre-paid Packages: early Service termination penalty prior to completion of the Initial Term.

No refund of the prepaid charges

* The above mentioned fees are including the Value Add Tax.
**This amount calculated based on cost of a) installation and activation = 900 + b) device/modem = 660 + c) Receiver= 450 without VAT which had been included in the monthly Subscription cost on condition to complete the Initial Term.
*** This amount calculated based on cost of a) installation and activation = 900 + b) device/modem = 660, without VAT which had been included in the monthly Subscription cost on condition to complete the Initial Term.
**** Salam shall have the right to extend the Initial Term for a period equal to any suspension period requested by the customer during the initial term with a maximum of 12 months. 


7.1. Unless expressly stated herein or CST Terms of Service:
7.1.1. All representations and warranties of any kind express or implied, including, without limitation, any warranties (1) non-infringement or (2) protecting the Subscriber from the dangers of the internet and hacking (3) of Service fitness for other purposes or merchantability, are hereby excluded.
7.1.2. Salam or its content providers shall not be liable for any direct, indirect, incidental, special, punitive or consequential losses or any other foreseeable or unforeseeable loss resulting directly or indirectly in connection with the Service(s) that may be suffered by the Subscriber.
7.1.3. Salam shall not liable for Service degradation inside the Subscriber’s premises due to structural obstacles.


8.1. This Agreement constitutes the entire agreement between Salam and Subscriber.
8.2. In case any contradictions between the English and the Arabic version of this Agreement, the Arabic version shall prevail.

8.3. In the event of a dispute between the Subscriber and SALAM, the Subscriber shall have the right to submit the subject dispute to SALAM via calling its customer care number 8005000000 or via salam.sa website. Should the parties fail to reach an amicable resolution, the Subscriber or SALAM have the right to submit such dispute to CST for a final resolution.

By signing this Agreement Subscriber acknowledges and accepts these terms and conditions which will govern Subscriber’s relationship with Salam and Subscriber acknowledges receipt of a copy of this Agreement.

Salam سلام

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