During this unprecedented period of time and in light to the procedures and precautions in Saudi Arabia to prevent the spread of Coronavirus (COVID 19) and in the view of the recent orders related to the workplace attendance suspension in all governmental agencies and some private sector companies, we Integrated Telecom Company (ITC) would like to confirm the following:

1. The safety of our employees and ensuring the business continuity for our customers and partners are our top priorities.
2. The commitment to continue providing telecom and ICT services to all business sectors, wholesale customers and consumers to the fullest and with the same renowned quality and performance.
3. The stability and business continuity of our network and the ability to accommodate the increasing demands and requirements of the different capacities for all business sectors.
4. Stopping all physical meetings internal & external: We discourage in-person meetings or any office visits and interactions from partners, customers, or candidates. Both internal and external physical meetings have been canceled until further notice for the sake of everyone’s safety.
5. We have secured permits from the authorities to be able to do installations and fix faults at all hours and we have equipped them with the necessary precautions.
6. We encourage our community to get in touch with our team only through video calls, telephone or via email: the company has provided all technologies for employees to work remotely to ensure the continuity of daily tasks without any impact on the quality of service. We continue monitoring such performance.
7. Promote suitable products to work remotely such as Increased capacities, Swift bandwidth upgrades, SD WAN solutions, Cyber Security solutions and other services including the following:
   • Swift Internet Upgrade for all your “Work from Home” bandwidth needs
   • Full Managed Services to remotely manage your Enterprise network:
     • Managed SD-WAN, to simplify your connectivity
     • Managed Router, to ease edge routing issues
     • Managed LAN, to minimize your maintenance time
   • Fully Managed Security Services to protect:
     • Your company’s Email (Secure Email Gateway)
     • Your company’s Internet browsing, including on employees’ laptops (Secure Web Gateway)
     • Full protection for your employees’ laptops through Endpoint Detection & Response (EDR)
   • Collaboration Tools such as:
     • Microsoft 365, including SharePoint and Exchange online
     • Office 365, including Microsoft Teams
     • Cisco Webex for online meetings, and more…
8. 24/7 customer services and support to ensure all customers have an excellent and uninterrupted experience with full utilization of all provided features.

Integrated Telecom Company wishes everyone well-being, health and safety, and hopes everyone follows the instructions and guidance provided by the Saudi Health authorities in regards to the prevention of Coronavirus (COVID 19).