The following words and abbreviations shall have the meanings assigned
below, unless the context requires otherwise:
“Agreement” shall mean this agreement including any referenced documents and applicable CITC
Terms of Service.
“CITC” means the Communication Information Technology Commission in the Kingdom of Saudi Arabia.
“Salam or Company" means Integrated Telecom Company Ltd.
“Equipment” shall mean the equipment required to receive, access and operate the Service(s).
“Service(s)” means services provided by Salam to the Subscriber in accordance with the
Subscription Agreement Form.
“Subscriber” shall mean the individual, a corporation, or a legal entity who incurs usage
charges for the Service.
“Subscription Period” shall mean the period the Subscriber agreed to procure the Service
described in the Subscription Agreement Form.
“Subscription Agreement Form” means the Subscriber’s request to avail Services and an acceptance
of the charges stipulated therein in accordance with this Agreement.
2. ORDER OF PRECEDENCE:
Service(s) provided by Salam under this Agreement will be governed by CITC Protection of
Telecommunication and Information Technology User’s Rights, Regulations and Terms of Services
G(available here) (approved by CITC decision No. (423/1441) dated 27/12/1441 correspondent to
16/08/2020G and this Agreement respectively.
3. AGREEMENT TERM:
The term of this Agreement shall be one year equivalent to the Subscription Period selected by
the Subscriber in the Subscription Agreement Form (the “Initial Term”) which shall commence on
the service activation date. This Agreement term shall renew automatically for an equal period
as the Initial Term (each a “Renewal Term”) unless terminated in accordance with the terms of
4.1. Salam use the DHCP (Dynamic Host Configuration Protocol) that enables to automatically
assign an IP address for the Service.
4.2. Title and intellectual property rights to the Service are owned by Salam, its agents,
suppliers, affiliates or their licensors or otherwise by the owners of such material are
protected by copyright laws and treaties.
4.3. Subscriber shall not resell, share, or distribute the Service or any portion thereof to any
third party without the prior express written consent of Salam as this Service is offered to
serve one residential unit.
4.4. The Subscriber has the right to obtain a copy of this Agreement.
4.5. The Subscriber shall be responsible for the accuracy of the data and information provided
to Salam and shall notify the Salam about any change thereto.
4.6. Salam shall supply the procured Services to the Subscriber a) after the fulfillment of
subscription conditions and b) subject to availability of i) Salam network resources; ii)
required facilities at Subscriber site.
4.7. The Subscriber shall be responsible for protecting the devices provided by Salam against
viruses or damages that may affect the device performance. In case the device fails due to
misuse or negligence of the Subscriber, the Subscriber agrees to pay an amount equivalent to the
value of cost of repair or replacement.
4.8. The Subscriber agrees to provide Salam with any information that it requires for
establishing and/or auditing and/or administering the Subscriber’s accounts and facilities
therewith and authorize it to obtain and collect any information as it deems necessary or in
need regarding the Subscriber’s accounts and facilities therewith, from the Saudi Credit Bureau
(SIMAH) and to disclose and share (inclusive of data pooling) that information to the said
company (SIMAH) or to any other agency approved by Saudi Arabian Monetary Agency (SAMA). Salam
shall use Absher Verification service to validate Subscriber authenticity.
5.1. Subscriber agrees to pay all charges and fees associated with the use of the Service(s) as
specified in the Subscription Agreement Form.
5.2. For postpaid packages: Subscriber agrees to pay one month subscription fee as a deposit
prior to service activation which shall be a) refunded to the Subscriber at the end of the
Initial Term; or b) set off against fees payable for the last subscription month of the Initial
Term. Subject deposit amount shall not be refunded in the event Subscriber terminate this
Agreement prior to the completion of the Initial Term
5.3. The Subscriber shall pay the value of the devices/modem and installation expenses for the
subscribed Service to Salam either a) in monthly installments or b) as lump sum value based on
the type of Service unless such costs are included in the Subscription Agreement Form as part of
5.4. Salam may announce special pricing offers with lower subscription rates and such rates may
or may not apply to this Agreement
5.5. If the Subscriber opt-in for credit card auto payment mandate service, Subscriber’s
designated credit card shall be automatically charged each time when the subscription fees are
due for the subscribed Services.
5.6. In case of cancellation of the credit card assigned under auto payment mandate, at least
thirty (30) days prior to such cancellation, the Subscriber must call Salam customer call center
(Tel:8005000788) or inform in writing at the nearest Salam office and provide an alternate
payment method acceptable to Salam.
6. SERVICE RELOCATION, SUSPENSION AND
6.1. Salam may suspend or terminate this Agreement, if the Subscriber fails to comply with any
term of this Agreement or due to non-payment of the fees by the Subscriber or if requested by
6.2. Subscriber’s request for any of the below listed services which could be availed by calling
Salam contact center or by visiting an Salam office shall be subject to the payment of the
applicable fees stated therein.
Fees – SR
Relocation (subject to availability of network
Suspension (maximum of 12 months)
53 per month
Early termination of 12 months Subscription
130** for each remaining month of the Subscription
* The above mentioned fees are excluding the Value Add Tax.
* *The cost of a) installation and activation = 900 + b) device/modem = 660 Total
7. LIMITATION OF WARRANTY AND
7.1. Unless expressly stated herein or CITC Terms of Service:
7.1.1. All representations and warranties of any kind express or implied, including, without
limitation, any warranties (1) non-infringement or (2) protecting the Subscriber from the
dangers of the internet and hacking (3) of Service fitness for other purposes or
merchantability, are hereby excluded.
7.1.2. Salam or its content providers shall not be liable for any direct, indirect, incidental,
special, punitive or consequential losses or any other foreseeable or unforeseeable loss
resulting directly or indirectly in connection with the Service(s) that may be suffered by the
7.1.3. Salam shall not liable for Service degradation inside the Subscriber’s premises due to
8.1. This Agreement constitutes the entire agreement between Salam and Subscriber.
8.2. In case any contradictions between the English and the Arabic version of this Agreement,
the Arabic version shall prevail.
By signing this Agreement Subscriber acknowledges and
accepts these terms and conditions which will govern Subscriber’s relationship with Salam and
Subscriber acknowledges receipt of a copy of this Agreement.
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